HP 102W can’t connect to WiFi after new router

[mikeypark]

I received a new router today and I’ve tried every tip and fix to connect it to WiFi and I can’t get it to work with my IPhone or Desktop W11. The printer worked fine before this. My other printer the HP 507 had no setup or anything needed. Thank you. 

[mikeypark]

Zero help here which I sought of expected. I wasted hours on this and tried 10 different fixes. I can't figure why a printer that was working yesterday and now with an upgraded Xfinity router won't budge and do anything. With the option of paying HP $99 or more, I found a Brothers Laser for $98 brand new and I'll try that. I've had it with this one. 

[Alden4]

Hi @mikeypark,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It’s frustrating when a device suddenly stops working with a new router. Before giving up on your HP LaserJet Pro M102w, here are some steps you can try to resolve the issue.

Check Router Settings:

• Ensure the new router’s WiFi is set to 2.4 GHz, as many older printers do not support 5 GHz networks. If it’s a dual-band router, set up separate SSIDs for 2.4 GHz and 5 GHz.
• Verify the WiFi password is correctly entered during the setup.

Factory Reset the Printer:

• Turn off the printer.
• Hold the Wireless button and the Cancel button simultaneously, then turn the printer back on.
• Release the buttons when the wireless light starts blinking.

Reconnect the Printer to WiFi:

• Using WPS:
  • Press the WPS button on your router.
  • Within two minutes, press and hold the Wireless button on the printer until it starts blinking.
• Using HP Smart App:
  • Install the HP Smart app on your iPhone or Windows 11 desktop.
  • Open the app, click on "Add Printer," and follow the steps to connect to the new WiFi.

Update Printer Firmware:

• Connect the printer to your computer via USB.
• Visit HP’s Support Website and download the latest firmware update for your printer.
• Install the update to improve connectivity and compatibility.

Re-add Printer to Devices:

• On Windows 11, go to Settings > Devices > Printers & Scanners.
• Remove the existing instance of the HP LaserJet Pro M102w.
• Click "Add a Printer" and let the system search for the device on the network.

If the Above Doesn't Work:

Printer’s IP Address Conflict:

• Access your router settings via a web browser and check if the printer’s IP address is being assigned correctly.
• Reserve a static IP for the printer.

Reinstall Printer Software:

• Uninstall the printer driver and software completely from your computer.
• Download and install the latest drivers from HP’s support website.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[mikeypark · Accepted solution]

I resolved it today on my own with the legendary fix of connecting the printer to my desktop via USB and doing the wireless installation that way. With that foundation, I was able to do the WPS connection to the router. I had ordered a new printer, which I now can return. 

[mikeypark]

None of these worked without the hard wiring for re-setup. Thank You.