HP 2742e Printer connected but offline

[GoodKaren]

My HP 2742e Printer was unplugged and internet service canceled while I was away for a couple of months.    
I now have an internet service with Wi-Fi and a new network name and password.    My printer will copy but not 

connect to my router.   

[Raj_05]

Hi @GoodKaren,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP 2742e printer needs to be reconnected to your new Wi-Fi network. Here's a step-by-step guide to help you with that.

• Prepare your printer: Make sure your printer is turned on and ready.
• Access the printer's control panel: Look for the control panel on your printer. It could be a touchscreen or a series of buttons. Navigate to the network settings menu. You may need to consult your printer's manual for specific instructions on how to do this.
• Connect to Wi-Fi: Once you're in the network settings menu, look for an option to connect to a wireless network. Select this option.
• Select your network: Your printer should now scan for available Wi-Fi networks. When it finds yours, select it from the list.
• Enter your network password: After selecting your network, you will likely be prompted to enter the password. Use the keypad on the printer's control panel to input your new network password.
• Confirm connection: Once you've entered the password, confirm your selection. The printer will attempt to connect to your Wi-Fi network.
• Check connection: After a few moments, your printer should indicate that it's successfully connected to the network. You may see a confirmation message on the control panel.
• Test the connection: Print a test page or try to print a document from your computer or mobile device to ensure that the printer is now connected to the Wi-Fi network and working correctly.

If you encounter any issues during this process, double-check that you've entered the correct network name (SSID) and password. Also, ensure that your Wi-Fi network is functioning correctly and that other devices can connect to it without any problems.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support