HP 3755 unable to find Netork Name SSID

[Shay80]

My printer cannot find the Network name SSID. Ive spent the afternoon trying to fix it thru HP smart on my Android phone and tablet. Ive reset the printer. Ive printed out wireless network test results, printer information pages, wireless quick start guides. I downloaded the HP Print Service plugin. Thec virtual agent sent me to the HP Print and Scan Doctor, but apparently that doesnt work with Android, just Windows or Mac. I tried opening an .exe file, but again Android couldnt run the file. Everything on HP is just sending me running in circles. I know what the root problem is, but I cant find any way to fix it. Help.

[Jay_G24]

Hi @Shay80,

I'd like to help!

To assist better-

1. Are you trying to connect the printer to a home or public network?
2. What is the status of the wireless light on the printer, steady or blinking?
3.  I would like to know, is your router set to work on a 2.4 GHz network or a 5 GHz network band?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Shay80]

1) home

2) blinking

3) unsure

I switched to the wifi direct setting and was able to print that way

[Jay_G24 · Accepted solution]

Please try the steps below to connect your printer to the network.-

● Press the Wireless button ((i)) and the Cancel button (X) from the printer control panel at the same time, and then hold them for three seconds.

--->On the printer control panel, press the Wi-Fi Direct button.

---> When Wi-Fi Direct is turned on, the Wi-Fi Direct light is on steady. 

--->To find the Wi-Fi Direct name and password, press the Information button (i) for 3 secs to print a printer information page.

--->On your computer or phone go to wifi and connect it to your printer 

--->Select your printer with DIRECT in the name from the list of available networks (example: DIRECT-74-HP 3700)

Or 3600

--->Select the Wi-Fi Direct printer signal in Wi-Fi settings 

--->If prompted for a password, type 12345678. This is the default password.

--->Now open a browser and type 192.168.223.1

--->you will be able to access the printer's EWS page 

--->on the page, you will find network - click on it 

--->go to wireless and select wireless setup wizard

--->now select the network that you want your printer to connect to and type in the password 

--->the wireless blue light will stop blinking once the printer is connected 

--->then connect your phone back to your network

You may also refer to - No Connection after Router or Wi-Fi Settings Change

Hope this helps! Keep me posted.