HP 3830 trouble

[printerwoes1]

Serial number: [Personal Information Removed]

I cannot get my printer to print. It's always been wonky, but I recently stopped using the HP Ink service because I felt that may have been the issue. I bought new ink and installed it. It will print messages from my printer, so ink is installed properly. But it won't print anything from my computer or phone. The wifi is connected. I've tried turning it off and turning it back on again. I'm out of ideas. It says it's printing, but then it just stops and says it's finished. Or it spits out a blank page.

[Kumar0307]

@printerwoes1, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print from your Apple devices.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
3. Check the second box that says Send only > 10 pings
4. Click on ping > Check the results at the end if any packets are lost
5. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!