HP 4630 not able to be found wirelessly on our new Arris G36 modem-router

[GeoTam]

Hi... I have read similar issues and tried all proposed answers but our HP4630 cannot seem to connect to our new Arris G36 modem/router.

We had it working fine for years with our linksys router, that died.. we replaced and everything in the house connects fine excpet this printer.  Our laptop can't even see it.

We have tried protected setup (both pin and WPS) with router.. (router says paired, but printer shows error).  We have used HP smart, windows add printer.... printers wi-fi wizard with the same wifi and password that works on all other devices.. but it will not connect... just times out.

[Irfan_06]

Hi @GeoTam,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again as the router was changed.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[GeoTam]

I checked and there was not any HP printer software installed.

Printer is not connected to the network (has been unable to be since router change)

Uninstalled HP Smart

restarted computer

In control panel, there were no printers/devices listed

(From here down, I have done these before and failed.. let's see how this time works)

Restored defaults for wireless on the printer

Reinstalled HPSmart App to laptop

Verified printer has wiFi on.. and blue light flashing

Clicked 'Add Printer' in HPSmart App

Printer appears as only option in the list (HP OfficeJet 4630)... as expected.

I click SetUp

For Access to WiFi password for our network, I click continue to allow HPSmart to setup using same WiFi and pwd setup on laptop(which connects fine)

Checks box for printer found, printer configured, stays a while on 'getting printer address'... fails with 'Unable to connect printer to network' pop-up message.. (the printer is about 3-4 feet away from the wireless router) click try again

Asks for Wi-Fi.. and password. I manually choose our home 2.4 band wifi.. and manually type and confirm the pwd... click continue

check on printer found, check on printer configured, processing on 'getting printer address'... failed again... I believe I saw a message about firewall prior to the same popup above displaying.

Last attempt(prior to this thread), I saw alerts in Norton360 and 'trusted' the device.. that didn't help. This time, I saw no similar alert, but turned off the Norton 'smart firewall'... clicking try again in HPSmart

Printer found.. check... printer configured.. check... Getting printer Address.. message pop up same as before, unable to join network

At one point on my prior attempts(again prior to thread), I got a message about MAC filtering on the router. I checked and that it is set to 'allow all' however I manually added the MAC of the printer to the allow list. I just deleted it from that list.. and will now click try again in HPSmart again

same message pop up as above.. unable to connect to printer

[Irfan_06]

Hi @GeoTam,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[GeoTam · Accepted solution]

I bought a printer USB cable. and can at least print now.

[Sneha_01]

Hi @GeoTam,

Thank you for your response, 

Is there anything else that I can help you with today?

Please feel free to reply to us and we will be more than happy to help you.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Rachel571 

HP Support