HP 5000 series printer connected to network but shows offline on Win 10 PC

[M_L_P_]

My HP DeskJet  5075 is connected to my wifi network. Worked normally until yesterday (September 3) when it started showing "Printer offline" every time I tried to print form any software (PC (HP Omen)/win 10 64bit).

I reset the printer to factory settings and did a manual network configuration. Printer status is showing as connected, the printer has an IP Address. The network test results don't show anything wrong or suspicious.

I tried running HP smart app, the test page wouldn't print (printer still showing as offline). Print doctor couldn't connect to the printer.

Rebooted the PC and turned off the printer. Tired print doctor again (after turning on the printer), same result.

Does anyone have any idea how to fix this issue?

Edit: Tried pinging the printer from my PC. Got the error message "destination host unreachable". I tried pinging the printer from my router, and there were no problems. The printer shows on the router's (linksys) network map. (And yes, it is the same network where my laptop is.)

Also tried printing from a tablet (win 10, OS not updated for about 2 weeks) and got the same Printer offline message.

[Anand_Andy]

Hi @M_L_P_,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP DeskJet 5075 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the below steps to resolve the issue.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
• then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Connect the printer to TCP/IP port

• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping