HP 5525 not available on network but web-print is ok !

[mikelldsa]

HP 5525 Deskjet wireless

It was working all fine but all of a sudden this evening am not able to ping its IP (destination not reachable)

tried resetting it to factory settings.  got connected back to the router with same IP.  still am not able to ping the IP that its been assigned.  Needless to say, it can't be discovered on the pc while trying to add the printer either.

Funny (weird) part ... its connected to the router and even updated web services on the device.  so now i can send an email to its registered HP email and it prints!!!   BUT can't print it locally from any of our PCs!

[sandytechy20]

@mikelldsa

Welcome to the HP support community.

Use HP Print and Scan Doctor to fix connectivity and printing issues.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

A Network Configuration Page lists important network settings such as network status and the printer IP address.

1. On the printer control panel, touch the Wireless icon .

2. Touch Print Info.

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.