HP 6155e All-in-One Printer

[JD475]

I received a message on my printer that says I have an “account or cartridge issue”.  The printer was printing fine with the current cartridges and then just stopped with the above message.  I tried to get help on hpsmart.com, but that was a waste of time.  Any help would be appreciated.  Thanks.

[DFWTechGuy]

Since it was printing fine before the message appeared, I’d first check whether the cartridges are being recognized correctly. Remove and reseat them, making sure the contacts are clean and there’s no protective tape left.

If you're using Instant Ink, check whether the subscription or cartridge status has an issue in your HP account. You can also try restarting the printer and checking for any specific error code.

If the message remains, let us know whether you're using HP Instant Ink cartridges or regular retail cartridges, since the troubleshooting can be different.