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Common problems for Connectivity Issues
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HP ENVY 6452e All-in-One Printer

My printer is flashing all of the lights.  I have checked paper jams, cartridges and followed instructions of how-to re-boot, e.g. remove power plug and outlet plug, wait three minutes, hold power button thirty seconds to discharge, then plug outlet plug and power plug into the printer.  This has not resolved the problem.

4 REPLIES 4
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Hi @dennieb03,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The E6 error on your HP ENVY 6452e All-In-One Printer typically indicates a hardware issue related to the carriage or the print mechanism. Here are some steps you can take to try and resolve this issue.

 

Check for obstructions: Make sure there are no obstructions (paper jams, foreign objects) inside the printer that could be causing the carriage to be blocked.

Reset the printer: Perform a reset of the printer to see if it helps clear the error. Here’s how you can do it:

  • Turn off the printer.
  • Unplug the power cord from the back of the printer while the printer is still turned off.
  • Wait for about 60 seconds.
  • Plug the power cord back into the printer.
  • Turn on the printer.

Inspect the cartridges: Ensure that the cartridges are properly installed and that they are not empty or damaged.

Check for firmware updates: Sometimes, updating the printer’s firmware can resolve certain errors. You can check for updates using the HP Smart app or from the HP Support website.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

I did all the recommended steps with the exception of changing the ink cartridges.  Definitely something not right with the carriage as it does not move when the lid is opened. 

HP Recommended

Those first 4 steps and wait 60 seconds WORKED !!! THANK YOU!!!

 

 

HP Recommended

I have this issue and none of the steps provided are working. My printer is no longer connected to my wifi and because of the error I cannot connect so I can't do a factory reset through my app either. 

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