HP 6520 all in one won't scan to email

[DrMarcS]

Can print documents from computer. Printer won't connect to server though connected to network. Used to work fine. Tried a bunch of things as seen in forum. Need to scan to email-used to be able to do with no issue. Mac OS Monterey

[Jay_G24]

Hi @DrMarcS,

I'd like to help!

I understand you are unable to scan to email.

I think the printer is not connecting to web services , only then you would receive a server connection error, perform the steps mentioned in this document.

If the issue persists, add a static IP address to the printer.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer's EWS page.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[DrMarcS]

Thank you for your help but went I get to network protocols it asks for my username and password. I believe username is part of my name @hpeprint.com(does that sound correct) but don't know what my password is. How can I retrieve my password. Thank you

[Jay_G24]

Could you share an image of the screen requesting the username and password?

Let me know!

[DrMarcS]

Responding to Jay_G24

[Jay_G24 · Accepted solution]

The printer is locked with an administrator password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted.