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‎01-18-2021 09:31 AM - last edited on ‎07-14-2021 03:45 PM by Retired

HP Recommended
Product: HP HP OfficeJet Pro 6978 All-in-One Wireless Printer,
Operating System: Microsoft Windows 10 (64-bit)

So, new out of the box. Was sailing through the set up and have run into this glitch which is really frustrating. Note that the printer is connected to my Wifi network with strong signal, and is printing wirelessly. But, it will not connect to web services (which I assume is what i need to get the instant ink thing). Used the setup and hit the snag where it tells he to do the ePrint option but that won't work because it won't connect to web services from the printer's control panel either. I get this message: the printer could not connect to web services the server might be busy or temporarily unavailable. Been trying to figure this out for 24 hours at this point. I've restarted everything (including my router). Ideas? 

Category:
11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2021 10:37 AM

HP Recommended

Hi,

From your computer, download and follow the HP Firmware Update Utility below and follow the steps to update the printer, once the update completes check for any difference:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...

 

If the same persists, swipe down the top gray bar and click the Wireless icon, then click the gear icon and select Reports.

Click on Wireless Test Report and evaluate the printed report, may you see any attention or a warning on its header?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎01-18-2021 10:37 AM

HP Recommended

Hi,

From your computer, download and follow the HP Firmware Update Utility below and follow the steps to update the printer, once the update completes check for any difference:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-6970-all-in-one-printer-...

 

If the same persists, swipe down the top gray bar and click the Wireless icon, then click the gear icon and select Reports.

Click on Wireless Test Report and evaluate the printed report, may you see any attention or a warning on its header?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-21-2021 08:42 AM

HP Recommended

Thank you! This worked! I greatly appreciate it.

Was this reply helpful? Yes No
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