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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One
Microsoft Windows 10 (64-bit)

Hi, the printer shows in the web interface under "Scan to Computer" the below message:

 

You cannot use this function because it has been disabled.

For more information, contact the person who set up the printer.

 

I restored the factory settings but no success. How can I enable "Scan to Computer" again?

 

What is my intention:

I want to have the scans saved automatically to a network path like this

\\IP-Address\Share\Directory

when something is scanned directly from the scanner without using any program on a PC. The scanner is far away from the PC so scanning with a program on the PC is not an option.

 

I hope this is possible.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I found it, run the "Embedded Web Server" by entering the printer IP in the browser:

  1. Settings
  2. Security
  3. Administrator Settings
  4. Printer Settings in the long list
  5. Scan

HP 7740 doesn't support scan to network share. I bought the wrong printer. I got the wrong information by some stupid Google results.

C'est la vie!

View solution in original post

1 REPLY 1
HP Recommended

I found it, run the "Embedded Web Server" by entering the printer IP in the browser:

  1. Settings
  2. Security
  3. Administrator Settings
  4. Printer Settings in the long list
  5. Scan

HP 7740 doesn't support scan to network share. I bought the wrong printer. I got the wrong information by some stupid Google results.

C'est la vie!

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