• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One
Microsoft Windows 10 (64-bit)

Hi, the printer shows in the web interface under "Scan to Computer" the below message:

 

You cannot use this function because it has been disabled.

For more information, contact the person who set up the printer.

 

I restored the factory settings but no success. How can I enable "Scan to Computer" again?

 

What is my intention:

I want to have the scans saved automatically to a network path like this

\\IP-Address\Share\Directory

when something is scanned directly from the scanner without using any program on a PC. The scanner is far away from the PC so scanning with a program on the PC is not an option.

 

I hope this is possible.

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I found it, run the "Embedded Web Server" by entering the printer IP in the browser:

  1. Settings
  2. Security
  3. Administrator Settings
  4. Printer Settings in the long list
  5. Scan

HP 7740 doesn't support scan to network share. I bought the wrong printer. I got the wrong information by some stupid Google results.

C'est la vie!

View solution in original post

1 REPLY 1
HP Recommended

I found it, run the "Embedded Web Server" by entering the printer IP in the browser:

  1. Settings
  2. Security
  3. Administrator Settings
  4. Printer Settings in the long list
  5. Scan

HP 7740 doesn't support scan to network share. I bought the wrong printer. I got the wrong information by some stupid Google results.

C'est la vie!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.