HP 8610 Stopped connecting wirelessly

[BY4]

My HP Officejet Pro 8610 just stopped connecting to my wireless network.  I've tried rebooting the router and printer to connect multiple times, but it won't connect.  I haven't manually changed or updated anything that should have caused this to happen.

[Bob304]

It says my MAC address filtering is causing a problem. I have to add the MAC address to my printer. How do i do that?

[Jay_G24]

Hi @BY4,

I'd like to help!

You would have to add the printers mac address to the router, I recommend you contact the ISP to help you with.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[BY4 · Accepted solution]

The issue was with Verizon.  They changed routers to the SON network, which tries to merge multiple WIFI settings in the home, but unfortunately isn't compatible with HP printers.  I had to call Verizon, and they disconnected the SON network on my router.