HP 8610 won't allow me to connect to a newly installed mesh router system.

[crank02]

I keep receiving a message on my printer when trying to connect to a new router.  The message reads "The feature has been locked by your administrator or the person who set up your printer".  I tried to do a reset by unplugging the printer and following the step in an old thread, it did not work for me.  I'd like to be able to do a factory reset.

[Nirvana_95]

Hi @crank02

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing connection-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... 

Hope this helps! Keep me posted. 

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