HP 8620 won’t hook up to new xfinity router

[Fideljyan]

Printer was working properly. Just installed new xfinity router and printer will not hook up. 

[BeemerBiker]

General help for new router but just do the Wi-Fi reset and connect to router or use Wi-Fi direct and avoid the router.
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

You may need to reset the printer  Follow the steps below are ask Microsoft's Copilot for alternative reset.

1. From the printer control panel, touch and slide your finger across the screen, touch Setup, and then touch Network Setup.
2. Touch Restore Network Defaults, and then touch Yes. A message appears stating that the network defaults have been restored.
3. Touch OK.
4. Print the network configuration page and verify that the network settings have been reset.

Wi-Fi setup to router: video here at 8;40 for Wi-Fi


For Wi-Fi direct setup click here.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something.


Simple push button or WPS setup is described 56 seconds into this video. This is the push button connect where you do not need a password.


Full feature software 8620 May 2022


Printer Reference 8620e, and User Manual

Let me know if you have a flex system (Wi-Fi boosters or repeaters) as the setup is much more complicated when using the router type of connection.