HP 8720 control panel does not work

[JM003]

The HP 8720 scan function only works from the computer's scan controls and not from the control panel. Any thoughts, please? 

[Pallipurath]

Hi @JM003

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are facing issues with the Scanning options which is not functioning on the control panel, howver it works with the laptop. I would request you to please follow the steps:

Verify Scan-to-Computer Settings

• On your PC, open HP Printer Assistant (installed with the full driver package).

• Go to Scan → Manage Scan to Computer.

• Ensure Enable Scan to Computer is checked.

• Restart both the printer and computer after enabling.

Update/Reinstall HP Software

• Uninstall the current HP printer software from Control Panel → Programs and Features.

• Restart your computer.

• Download and install the Full Feature Software and Driver (not the basic driver) from HP’s support site for the 8720. https://support.hp.com/au-en/products 

• The “Full Web Pack” has been reported to fix scan issues after updates .

• During installation, select all scan-related components.

Use HP Smart App.

• Install HP Smart (Windows/Mac/iOS/Android).

• Add your printer and test scanning from the app.

• This bypasses control panel issues and ensures connectivity

Control Panel Reset

• On the printer’s touchscreen:
• Navigate to Setup → Printer Maintenance → Restore Defaults.
• Reconnect the printer to your network and re-enable scan-to-computer.

Take care and have an amazing day!

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Regards

Pallipurath.