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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP 9013 PRO WIFI CONNECTION PROBLEM

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04-02-2023 07:10 AM
We moved an office and connected the printer to a different WIFI network. The printer is connected to the network but prints cannot be sent because the printer is offline.
I reset the printer wireless adapter but it didn't help.
Would appreciate help.
Thanks!
04-05-2023 05:43 AM
@DROR779
Welcome to the HP support community.
I understand that you are getting the offline error, I am glad to assist you.
Use HP Print and Scan Doctor to fix connectivity and printing issues.
Download HP Print and Scan Doctor.
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor opens, click Start, and then select your printer.
- If your printer is not in the list, turn it off and on, and then click Retry.
- If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
- If a screen prompts you to turn on printer updates, click Yes.
- If a screen prompts you to make your printer the default printer, click Yes.
- Try to print.
Assign a manual IP address to manually connect the printer.
Find the printer IP address from the network configuration page to assign it manually.
- Load plain white paper in the input tray.
- From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon
or Ethernet icon
to display the network status screen.
- Touch Print Details to print the network configuration page.
- Alternatively, from the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon
.
- Swipe up on the display, and then touch Reports.
- Touch Network Configuration Page.
Setting a Static IP Address
Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
You can try steps 2 and steps 4 in this HP document for more assistance:- Click here
Let me know how it goes.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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