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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP 9015 printer error connect to ethernet only

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06-24-2022 02:09 PM
My HP 9015 printer was working fine on my wireless network. Then one day it keeps saying "An ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly". I am not connected through ethernet and it will not give me an option to connect through wifi anymore.I have reset to factory settings. Rebooted my router, etc. I can only print when my printer connects through wifi-direct.
07-01-2022 06:23 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. I understand you are receiving an "An ethernet cable has not been detected" error.
We can perform a factory default on the printer to resolve the issue
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
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I am an HP Employee