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Common problems for Connectivity Issues
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‎06-29-2025 03:24 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 11

HP 9025e is always disconnecting from WiFi. Signal strength is good.

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1 REPLY 1

‎07-01-2025 08:21 AM

HP Recommended

@Stevenwray, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help resolve the Wi-Fi disconnection issue with your HP OfficeJet Pro 9025e All-in-One Printer on Windows 11, especially when the signal strength is good:

Restart All Devices

  • Turn off your printer, computer, and router.
  • Unplug the printer from the power source for 30 seconds.
  • Restart your router and wait until it's fully back online.
  • Plug in and turn on the printer and computer.

Check Wi-Fi Signal and Placement

  • Ensure the printer is within 8 meters (26 feet) of the router.
  • Avoid placing the printer near microwaves, cordless phones, or thick walls.
  • The Wireless light on the printer should be solid blue. If it's blinking or off, it's not connected.

Reconnect the Printer to Wi-Fi

  • On the printer control panel:
    • Go to Settings > Network Setup > Wireless Settings > Wireless Setup Wizard.
    • Select your Wi-Fi network and enter the password.

Assign a Static IP Address

Sometimes dynamic IP changes cause disconnections. To assign a static IP:

  • Print a Network Configuration Page from the printer.
  • Note the current IP address.
  • Open a browser and enter the IP to access the Embedded Web Server (EWS).
  • Go to Network > Wireless (802.11) > IPv4 Configuration.
  • Select Manual IP, enter the current IP, subnet mask, and default gateway.
  • Click Apply.

Update Printer Firmware

Outdated firmware can cause connectivity issues.

Use HP Smart App’s Diagnose & Fix Tool

  • Download or open the HP Smart
  • Go to Printer Settings > Diagnose & Fix.
  • Follow the on-screen instructions to automatically detect and fix issues.

Check Router Settings

  • Ensure MAC address filtering is off or the printer’s MAC is allowed. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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