HP 9125e connected to WiFi, prints, but is not connecting to the internet

[Andy2123]

HP 9125e connected to WiFi, prints, but will not connect to the internet

[VikramTheGreat]

Hi @Andy2123,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand you have trouble connecting the HP OfficeJet Pro 9125e to a wifi network, please try a factory default in the printer first and try to check and let me know

Complete the following steps to restore settings. 
1. On the control panel Home screen, touch Menu. 
2. Scroll to Utilities and touch Tools. 
3. Touch Maintenance, and then touch Restore Settings. 
4. Select the feature and change the desired settings.
5. Please uninstall the HP Smart app --> restart the Device, Wifi Router & Printer --> install it back and check 

Please try the steps and keep me posted

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Andy2123]

Thank you very much! I appreciate your response and the work you do in this community to help!  I tried many things, resetting pretty much everything, and ultimately wound up uninstalling all H0 drivers and reinstalling this one.  I have three sets of HP printer drivers on my computer and something just wasn't working, so I gave it a fresh start and that worked.

Thank you again, Andy

[VikramTheGreat · Accepted solution]

Hi @Andy2123 ,

You're very welcome! 😊 I'm so glad to hear that a fresh install solved the issue. Sometimes, a clean start is the best fix, especially with multiple drivers installed.
 

If you ever run into issues again—or just need any tech advice—feel free to reach out. Happy printing and scanning! 🎉🖨️

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support