HP Account Message

jmbreit · ‎05-25-2026

Hello, I have a HP LaserJet M209dw (437ABD) printer connected to my computer via WiFi. I can print and both printer & computer are on the same WiFi network. I see this message in the top left corner saying to check my account. See attached snapshot. When I check my account i see no issues. Even though I can print the HP app can't find my printer. I already powered down my router & printer with the same Issue. I also printed a test page and it shows no issues only to say "a problem has occurred with your HP account" As I stated I checked my account and saw no issues

Any ideas ?

Regards John

VikramTheGreat · ‎05-26-2026

Hi @jmbreit,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the screenshot and details. I can see the printer itself is online and printing correctly, which is a good sign. The “Check Your Account” message in HP Smart is often related to the HP account connection rather than the actual printer communication.

Since your HP LaserJet M209dw is showing HP+ Activated, could you please check whether this printer is linked to an HP Instant Ink or HP+ account? In many cases, this message can appear if there is a billing, account verification, or account sync issue associated with the HP account.

Please try the following:

Sign out of the HP Smart app completely.
Restart the HP Smart app and sign back into the same HP account linked to the printer.
If you have HP Instant Ink, please check the account status and billing section for:
- Payment issues
- Expired card information
- Pending account verification notices

You can check here: HP Instant Ink – Ink Monthly Subscription | HP Official Site

Also, since the printer is still printing normally, this does not currently appear to be a hardware or Wi-Fi communication problem. It is more likely an HP account synchronization issue within HP Smart.

Please let us know:

Do you currently have an HP Instant Ink subscription active?
Does the HP Smart app show the printer as “offline” or simply unable to detect/manage it?

We’ll continue helping from there.

I hope this helps.

Take care and have an amazing day!

I'm an HP Employee.

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