HP Account Message

[jmbreit]

Hello, I have a HP LaserJet M209dw (437ABD) printer connected to my computer via WiFi. I can print and both printer & computer are on the same WiFi network. I see this message in the top left corner saying to check my account. See attached snapshot. When I check my account i see no issues. Even though I can print the HP app can't find my printer. I already powered down my router & printer with the same Issue. I also printed a test page and it shows no issues only to say "a problem has occurred with your HP account" As I stated I checked my account and saw no issues

Any ideas ?

Regards John 

[VikramTheGreat]

Hi @jmbreit,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the screenshot and details. I can see the printer itself is online and printing correctly, which is a good sign. The “Check Your Account” message in HP Smart is often related to the HP account connection rather than the actual printer communication.

Since your HP LaserJet M209dw is showing HP+ Activated, could you please check whether this printer is linked to an HP Instant Ink or HP+ account? In many cases, this message can appear if there is a billing, account verification, or account sync issue associated with the HP account.

Please try the following:

1. Sign out of the HP Smart app completely. 
2. Restart the HP Smart app and sign back into the same HP account linked to the printer. 
3. If you have HP Instant Ink, please check the account status and billing section for: 
   • Payment issues 
   • Expired card information 
   • Pending account verification notices 

You can check here: HP Instant Ink – Ink Monthly Subscription | HP Official Site

Also, since the printer is still printing normally, this does not currently appear to be a hardware or Wi-Fi communication problem. It is more likely an HP account synchronization issue within HP Smart.

Please let us know:

• Do you currently have an HP Instant Ink subscription active? 
• Does the HP Smart app show the printer as “offline” or simply unable to detect/manage it? 

We’ll continue helping from there.

I hope this helps.

Take care and have an amazing day!

[jmbreit]

VikramTheGreat, thank you for the informative reply. 

I do not have an Instant Ink subscription. In the top right corner of my HP App I have an icon with my initials. When I click on it I get a menu and one of the choices is "Account". When I click on that my browser opens and I have to sign into my online account. After that I see personal info , payment info but no red flags.  I then logged out.

I have no payment info because I buy my HP cartridges from a local "Office Max" store. So I have my printer hooked to my Mac via WiFi to print and that it does.

What got me concerned in the first place is the "check your account message" I attached a few snapshots to help you. Regardless of what they say, I can print fine.

Also I see no way to log out of the HP App. I am wondering if I should not worry about this issue as I can print fine. Your thoughts ?

PS, this issue recently happened. Maybe when the app was updated.

[VikramTheGreat · Accepted solution]

Hi @jmbreit,

Thank you for sharing the screenshots and the additional details. Based on everything you described, I do not believe there is anything seriously wrong with either your printer or your HP account.

From the screenshots:

• The printer shows “Ready to print”
• You are able to print successfully from your Mac over Wi-Fi
• There are no billing issues visible in your HP account
• You are not enrolled in Instant Ink

Because of this, the “Check Your Account” notification is most likely a false or generic HP App notification that appeared after a recent HP Smart/HP App update or a temporary synchronization issue with the HP cloud services.
 

The key point is that your printer is functioning normally. If printing works, there is no immediate concern.
 

The “Disconnected from Internet” message shown in the printer status is also expected in some situations, especially when:

• The printer is sleeping.
• connected locally only,
• using limited network access,
• or not actively connected to HP web services.

Since you are not using Instant Ink, there is no risk of cartridge billing interruptions or account suspension affecting your printing.
 

Regarding signing out of the HP App:
On some versions of HP Smart/HP App for Mac, the sign-out option is not very visible. Usually you can:

• Click the profile initials/icon,
• Go to Manage Account or Settings,
• Then choose Sign Out if available.
   

However, in your case, remaining signed in should not cause any problem.

At this point, my recommendation would simply be:

• continue using the printer normally,
• ignore the warning unless printing stops,
• And keep the HP App updated.

If the message becomes persistent or starts blocking functionality later, then removing and reinstalling the HP App would likely clear the cached account notification.

I hope this helps.

Take care and have an amazing day!

[jmbreit]

I appreciate your helpful reply.  What you said is what I am planing to do.

Regards, John

[VikramTheGreat]

Hi @jmbreit,

Thank you for your response. We appreciate your patience and understanding.
 

That sounds like a good plan. Please feel free to reach out if you need any further assistance or have any additional questions. We’ll be happy to help.