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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎05-25-2026 06:27 AM

HP Recommended

Hello, I have a HP LaserJet M209dw (437ABD) printer connected to my computer via WiFi. I can print and both printer & computer are on the same WiFi network. I see this message in the top left corner saying to check my account. See attached snapshot. When I check my account i see no issues. Even though I can print the HP app can't find my printer. I already powered down my router & printer with the same Issue. I also printed a test page and it shows no issues only to say "a problem has occurred with your HP account" As I stated I checked my account and saw no issues

Any ideas ?

Regards John Screenshot 2026-05-25 at 7.52.08 AM.png

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