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Common problems for Connectivity Issues
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‎04-12-2025 02:41 PM

HP Recommended
Product: HP Smart Tank 7602r All-in-One Printer
Operating System: Microsoft Windows 11

Hello, 

 

Every time I've tried to connect to my wi-fi I get an error message that the password is incorrect. The password IS correct. I am reading it off the label on the router. I have re-entered the password multiple times with the same message. I've checked to make sure the laptop is updated. I've shut off and restarted everything. Nothing is working. 

 

I tried calling the help line and the woman kept insisting that the error message was correct and that I had entered my password incorrectly. It was very frustrating.

 

Please help.

 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2025 03:53 PM

HP Recommended

I discovered that it would only connect using the mobile phone app.

 

All is well now 🙂

View solution in original post

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1 REPLY 1

‎04-12-2025 03:53 PM

HP Recommended

I discovered that it would only connect using the mobile phone app.

 

All is well now 🙂

Reply
Was this reply helpful? Yes No
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