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‎02-21-2021 05:31 AM - last edited on ‎12-01-2025 08:59 AM by Moderator

HP Recommended
Product: HP Office jet 4650

I have an HP Chromebook and have been using the HP App to print and scan documents without any issues. Now the app is requiring me to login to HP services. After creating an account and trying to log in, I get a blank screen and a blue spinning wheel with the words "Thanks for your patience" and I can never log in. How do I fix this?

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16 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2021 09:57 AM - last edited on ‎12-01-2025 09:00 AM by Moderator

HP Recommended

If you are having HP app sign in issue on your Chromebook, please update your HP App to the latest version 8.9.0.58. The issue has been fixed in the new version.

 

Note: HP Smart doesn’t support Printer setup, onboarding, discovery and few advance features on Chromebook. So please use below support doc for your printer setup.

https://support.hp.com/us-en/document/ish_2059279-1992970-16

https://support.hp.com/us-en/document/ish_2506940-1986942-16

I am HP Employee

View solution in original post

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1 REPLY 1

‎10-29-2021 09:57 AM - last edited on ‎12-01-2025 09:00 AM by Moderator

HP Recommended

If you are having HP app sign in issue on your Chromebook, please update your HP App to the latest version 8.9.0.58. The issue has been fixed in the new version.

 

Note: HP Smart doesn’t support Printer setup, onboarding, discovery and few advance features on Chromebook. So please use below support doc for your printer setup.

https://support.hp.com/us-en/document/ish_2059279-1992970-16

https://support.hp.com/us-en/document/ish_2506940-1986942-16

I am HP Employee
3 people found this reply helpful
Was this reply helpful? Yes No
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