HP Color Laser MFP 179fnw Unexpected Text Prints Problem

[Mugo35]

hi,

we take two Hp Color Laser MFP 179fnw

I try print out with wifi or ethernet or wifi direct but in all unexpected text prints problem sometimes.

I use macbook and MacOs Monterey 12.1

Hp support to take product for service but I think software problem.

[Echo_Lake]

@Mugo35

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• 1) Does the copy print out the same way?
• 2) What's the application you are trying to print from?
• 3) Have you tried printing from a different application or device?
• 4) Is your printer connected to the active network?

 Keep me posted for further assistance.

[Mugo35]

hi,

1. Copy print out no problem.

2. application name Hp Smart

3. I tried different device but the problem continues, different application not tried because Hp smart for macos

4. Printer connected the active network. I tried wifi, wifi direct and wired connection. 😞

[Echo_Lake]

@Mugo35

Thank you for posting back.

Let's try this document: https://support.hp.com/in-en/document/c06216537 By the end of the article you will be able to isolate the issue.

Keep me posted! 

[Mugo35]

Hİ,

I tried all steps hp documents but problem continues 😞

[Echo_Lake]

@Mugo35

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mugo35]

hi,

I want to enter link but not. I take screen shot 

hp community profile private message not display 😞