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‎07-12-2022 09:35 AM - edited ‎07-12-2022 09:35 AM

HP Recommended
Product: HP DeskJet 3632 All-in-One Printer
Operating System: macOS 12.0 Monterey

Hi! Ever since I got a new router that only allows me to connect to 5G, my HP Deskjet 3632 will not allow my Macbook Air to connect wirelessly. When going through the setup, it says I can only connect wirelessly to this printer using a 2G connection. I got rid of the hardwire cord that came with it, thinking I wouldn't need it. Any advice? Thanks!

6 REPLIES 6

‎07-12-2022 09:40 AM

HP Recommended

The printer can only connect to 2.4 GHz wireless band.

 

Check your new router it's very likely that you need to enable the 2.4GHz band on it ( disabled by default) 




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‎07-12-2022 09:48 AM

HP Recommended

Thanks for getting back to me! I checked with my internet provider and asked about adding a 2G connection as well. They said they only offer 5G with my new router. 

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‎07-12-2022 12:10 PM

HP Recommended

Generally, the printer supports 2.4GHz wireless operations only, so if your router supports 5GHz only you may switch to a USB connection, or a Wi-Fi Direct connection (a direct connection between a wireless device to the printer, including the printer specifications below:

ShlomiL_0-1657649278431.png

 

You may find the steps to use HP Wi-Fi Direct below, but be aware that you would need to connect to the printer Wi-Fi Direct printer whenever you would like to print:

https://support.hp.com/us-en/document/ish_1841315-1637332-16

 

Shlomi

https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/document/c045...

 

May you clarify your router brand and model just to ensure its capabilities and ensure it indeed support 5GHz operations only? to ensure you are not getting any misleading information as I can.

 

Shlomi

 



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‎07-12-2022 04:10 PM

HP Recommended

hi Shlomi,

Here is the router specifications:

 

Manufacturer: Askey
Model: SAX1V1K
 
Thanks for your response
Kelly
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‎07-12-2022 08:51 PM

HP Recommended

The manual for this router model shows that it should be capable of simultaneous operation on both 2.4GHz and 5GHz.  I found the manual here: https://fccid.io/H8NSAX1V1K/User-Manual/User-Manual-4757298.pdf

 

PDF pages 9-11 show steps that can be used to login to the routers web interface and confirm if both 2.4GHz and 5GHz are enabled. 

 

Can you share what ISP are you are using?

I am an HP employee
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‎07-17-2022 05:42 AM

HP Recommended

Thank you so much! I'm going to give this a try.

 

ISP? I have no idea, hahaha

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