HP Desk Jet 2622

[ngilbo]

my printer and everything is on, but in the hp app it says it is offline. I have used the printer before but have this issue now where the printer just shows it as being offline

[Max3Aj]

@ngilbo, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

If your HP DeskJet 2622 is powered on but showing as offline in the HP Smart app, here are some steps to help bring it back online:

Check Printer Connection

• Wi-Fi Connection: Ensure your printer is connected to the same Wi-Fi network as your computer or mobile device.
  • On the printer, press the Wireless button to check the status. A solid blue light means it's connected.
  • If it's blinking or off, reconnect using the Wireless Setup Wizard:
    • Press and hold the Wireless and Cancel buttons together until the Power light flashes.
    • Then use the HP Smart app to re-add the printer.

Restart Devices

• Power cycle your printer, router, and computer/mobile device:
  • Turn off the printer and unplug it for 30 seconds.
  • Restart your router.
  • Restart your device running HP Smart.

Reconnect via HP Smart App

• Open the HP Smart app and remove the printer.
• Tap “Add Printer” and follow the prompts to reconnect.
• If prompted, allow location and network permissions.

Set Printer as Default (Windows only)

• Go to Control Panel > Devices and Printers.
• Right-click your printer and select “Set as default printer”.
• Make sure “Use Printer Offline” is not checked:
  • Right-click the printer > See what’s printing > Printer menu > Uncheck “Use Printer Offline”.

Update Printer Firmware

• Visit the HP Software and Driver Downloads page.
• Enter your model (DeskJet 2622) and download the latest firmware and drivers.

Reset Network Settings (if needed)

• Press and hold the Wireless and Cancel buttons for 5 seconds to reset network settings.
• Reconnect using HP Smart or WPS method.

You may refer to this document - HP printer is offline or unavailable | HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support