HP DeskJet 2680 Connection Issue

[Prisha_13]

The printer was previously connected to my phone and now it says that it is offline when the printer is on and the wifi signal is present. I am unable to find the printer to set up on the HP smart app on my laptop. Additionally, I am unable to set the printer to setup mode.  

[Raj_05]

Hi @Prisha_13,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For your HP DeskJet 2680 printer connection issue, let's try a few troubleshooting steps to resolve it.

Check the Printer's Network Connection

• Ensure the printer is connected to the same Wi-Fi network as your phone and laptop.
• On the printer's control panel, press and hold the Wi-Fi button until the light starts blinking. This should initiate the Wi-Fi setup mode.

Reset the Printer's Network Settings

• If the printer is not entering setup mode, you may need to reset its network settings:
  1. On the printer, press and hold both the Wi-Fi and cancel buttons for about 10 seconds.
  2. The Wi-Fi light will start blinking, indicating the reset was successful.

Reinstall or Reconfigure via HP Smart App

• Ensure the HP Smart app is up to date.
• Open the app on your laptop or phone and follow the steps to set up the printer again. Select "Add Printer" and follow the instructions to connect your printer.
• If it still doesn't detect the printer, try restarting both your printer and your router to reset network connections.

Manual Setup

• If you can't use the HP Smart app to connect, you can try setting it up manually through the printer's IP address:
  1. Go to the printer's control panel and print a network configuration page (usually found in the printer settings).
  2. Find the printer's IP address from the printout.
  3. Enter the IP address in a web browser to access the printer's settings page, where you can manually configure its network connection.

Wi-Fi Direct (Temporary Solution)

• If Wi-Fi connectivity continues to be an issue, you can try connecting your phone or laptop to the printer via Wi-Fi Direct:
  1. On the printer, press and hold the Wi-Fi Direct button (if available) until it starts blinking.
  2. Look for the printer’s Wi-Fi network in your device’s Wi-Fi settings and connect directly to it.
  3. Once connected, you should be able to print, though this is not a long-term solution for networked printing.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support