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‎09-24-2022 07:42 AM

HP Recommended
Product: HP DeskJet 2700 All-in-One Printer series

AT&T WiFi Home Network - 2.4 and 5Ghz . 

HPSmart on any device (tried iOS, Android, and MacOS) can find and connect to the printer, but the printer fails to setup connection to WiFi.  Error code -5.

 

Accessed the printers EWS page via USB connection to printer from Mac , and tried to setup connection under Networking, but the WiFi network is not shown,  It shows many other networks nearby.   

 

I have reset the printer (pull plug while one, etc) and reset the networking (press WiFI and Cancel) multiple times.  I even disabled 5GHz network on router since it has the same name as 2.4Ghz.  

 

Suggestions on how to proceed.

 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2022 09:51 AM

HP Recommended

@MaryB_NC

 

Welcome to the HP Support Community.

 

Check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-27-2022 09:51 AM

HP Recommended

@MaryB_NC

 

Welcome to the HP Support Community.

 

Check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Let me know if this helps.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No
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