HP DeskJet 2700, not connecting to wifi

[Abba4]

So I purchased a HP DeskJet 2755 Printer today. So far we haven’t made it past the set up part of our relationship. Every time I go to set up a new printer through the HP Smart App on my MacBook it quickly finds the printer and I’m able to get to the pressing the information button on the printer “for security reasons” then the apps tells me the printer was unable to connect to the wifi and so on. I have been doing this for the past hour, I have tried different wifi networks, resetting the printer (by pressing the cancel and wifi button), setting it up with my phone instead; although nothing has worked. If anyone has any tips to share that would be great. 

[Kumar0307]

@Abba4, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to setup the printer using the HP Smart app. Let us try these steps:

Use the WPS method to connect the printer, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

• Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Install the printer using AirPrint driver(recommended)

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners. 

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer. 

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list. 

4.) Click the plus sign click Add Printer or Scanner, click the printer name. 

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. 

Note: Select "Bonjour multifunction" under kind while installing.

Try printing.

Hope this helps! Keep me posted. 

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