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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- HP DeskJet 2755E

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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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10-07-2024 08:14 PM
Product: HP DeskJet 2755e All-in-One Printer
I have a HP DeskJet 2755E. The problem is is it constantly shows unavailable in the HP smart app. If I reset the printer to factory defaults and added it as a new printer it will work again for a few hours then again it becomes unavailable. I've been round and round with tech-support troubleshooting, I have probably factory reset this thing 20 times. My last conversation with them they told me to contact spectrum who is my Internet provider and have them change the protocols in the router. I did that factory reset it again added it and it worked again a couple hours later now it's unavailable
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