HP DeskJet 3632 ews password forgotten

[ThomasKier]

I forgot the EWS password for my HP DeskJet 3632 printer.
Looking through other forum posts, the ability to reset this password is a matter of national security and you only provide the answer in direct messages.
I can't procreed with wireless setup without resetting this password.

Please help me out.

My printer info:
Serial [Private information removed]
Product: F5S43-64001

[Betty0610]

@ThomasKier

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[ThomasKier]

That did not work.
Im still stuck here:

[ThomasKier]

[Betty0610]

Is the Printer firmware updated? If not, you can do it from here: https://support.hp.com/in-en/document/ish_1776648-1643972-16

Once done, try the same resets steps given to you.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ThomasKier]

Not possible to update the firmware. The printer does not show up in the tool.
But I can see the printer in Windows, see attached.

[Betty0610]

You can try updating the Printer using the Printer's screen then.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ThomasKier]

Come on. 4 workingdays for this answer?
The printer does not have a screen display with options. Only a small display showing whats turned on and off.

And the guide to update the firmware directly on the printer, leads back to my original problem.
I can't connect the printer to the internet, because there's a random password on the web interface, which blocks my attempt to connect the printer to internet.....

"Update the firmware directly from the printer

Many HP printers support updating the firmware directly from the printer control panel when connected to the internet.

NOTE:

1. Make sure the printer is connected to the internet using a wireless or Ethernet connection. USB connections do not work."

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[ThomasKier]

That link leads me back to this forum, or to contact HP by phone, but first I must buy a subscription to be able to call HP.

Really...?