• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎06-21-2024 03:34 PM - last edited on ‎06-22-2024 03:32 PM by Retired

HP Recommended
Product: HP Deskjet 3755
Operating System: Microsoft Windows 11

I tried setting up a printer that was gifted to me. I'm using the HP Smart app, and it struggled to find my printer. In its second attempt, it told me to go to the Wi-Fi settings, on my mobile device, and click on the "DIRECT-HP Deskjet 3700 series", which shows up. However, it says that the Wi-Fi is locked and requires a password. I assume it's still programmed to the last Wi-Fi it was connected to and I don't know how to reset it. Anything helps, thank you!

Category:
2 REPLIES 2

‎06-23-2024 10:50 AM

HP Recommended

Hi @thatonesir,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎06-27-2024 11:49 AM

HP Recommended

Hi @thatonesir,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

 

Refer to the steps on this link to restore factory defaults and then perform the above shared steps again to connect the printer to your home network.

 

lease mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.