HP DeskJet Ink Advantage 3700 prints from phone but shows as offline on the laptop

[LKA2025]

Hi,

I am having a problem with my printer. I set it up and can print from my phone, but my laptop is showing it as off-line. I also get the message that "Driver is unavailable."

Any ideas how to fix it?

Thank you!

[Kuroi_Kenshi]

Hi @LKA2025,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding !

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection

Make sure the printer is connected to the same Wi-Fi network as your laptop.

On your printer:

Press the Wireless button until it starts blinking.

Then press the WPS button on your router (if available) to reconnect.

On your laptop:

Open a browser and go to http://192.168.x.x (your printer’s IP address, if you know it), this checks network visibility.

Remove Old Printer Entry

Sometimes old or broken entries confuse Windows:

Go to Control Panel > Devices and Printers

Right-click your HP DeskJet 3700 and select Remove device

Reinstall the Full Driver

You’ll want the Full Feature Software and Driver, not just the basic one.

Download from HP’s official page:
HP DeskJet Ink Advantage 3700 drivers

Install it. This will detect your printer and configure it properly.

Add Printer Again

After installation:

Go to Settings > Bluetooth & Devices > Printers & Scanners

Click Add a printer or scanner

Wait for Windows to find your printer and add it.

 Check Windows Services

If your printer still shows offline:

Press Windows + R, type services.msc, hit Enter.

Scroll to Print Spooler

Right-click → Restart

Make sure it’s set to Automatic

I hope this helps.

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