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HP Recommended
HP DeskJet Plus 4140 All-in-One Printer

I just moved and got reestablished with a different internet provider and now my printer isn't wanting to connect to my wifi. I have gone through the Wireless Quick Start Guide that the printer prints out but I still can not get it to connect to the WiFi. I don't know what is going on and I'm at a loss in what to do.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can reset the wireless before using HP Smart to setup and connect printer to the network again?

 

These resources will be useful:

Reset Wireless:

https://www.youtube.com/watch?v=c3UfOD-5huA&t=2s

Connect with HP Smart: (steps are similar for Mobile as well)

https://www.youtube.com/watch?v=kRzEcKkwQlc

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPg2uqMt6xzQowix3LmJEgBG

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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