HP Deskjet 2700 series printer is in ready status. However cannot print from laptop in same network

[Arupg]

My HP DeskJet Ink Advantage2700 all-in-one printer is in ready status. I can print PDFs from mobile. But cannot print from laptop though it is in the same network. Always showing 'Attention requ

[A_Gayathri]

Hi @Arupg ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue of being unable to print from your laptop, despite the printer showing as ready and being on the same network, could stem from various factors. Here's a step-by-step troubleshooting guide:

1. Verify the Network Connection

• Ensure both your printer and laptop are connected to the same Wi-Fi network. Double-check if they are on the same frequency band (2.4 GHz or 5 GHz).
• Ping the printer's IP address from your laptop:
  1. Find the printer’s IP address on its settings or through the HP Smart app.
  2. On your laptop, open the Command Prompt and type: ping <Printer_IP> (replace <Printer_IP> with the actual IP address).
  3. Check if the ping is successful.

2. Restart Devices

• Power cycle your printer, laptop, and router:
  1. Turn off the printer and unplug it for 30 seconds.
  2. Restart your laptop.
  3. Restart your router/modem.

3. Update Printer Drivers

• Ensure you have the latest drivers for the DeskJet 2700 series installed:
  1. Visit HP Support.
  2. Search for your printer model and download the latest drivers compatible with your operating system.

4. Remove and Re-add the Printer

• On your laptop:
  1. Open Settings > Devices > Printers & scanners.
  2. Locate your printer, click it, and select Remove device.
  3. Re-add the printer by clicking Add a printer or scanner. Let Windows search for available devices and select your printer.

5. Check the Print Spooler

• Ensure the print spooler service is running:
  1. Press Windows + R, type services.msc, and press Enter.
  2. Locate Print Spooler in the list.
  3. Right-click it and select Restart.

6. Run HP Print and Scan Doctor HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor.
• It can automatically detect and fix common printing issues.

7. Set Printer as Default

• On your laptop:
  1. Go to Settings > Devices > Printers & scanners.
  2. Locate your printer, click it, and select Manage.
  3. Click Set as default.

8. Firewall or Antivirus Blocking

• Temporarily disable any firewall or antivirus software on your laptop to check if it’s blocking the print request.

9. Print a Test Page

• From your laptop:
  1. Go to Settings > Devices > Printers & scanners.
  2. Select your printer and click Manage.
  3. Click Print a test page.

Refer to this document: HP printer setup (Wi-Fi network)
Troubleshoot a Wi-Fi connection to an HP printer

I hope this helps. 

Take care and have a good day.

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