• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎01-19-2022 07:04 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

First of all thank you in advance.  I'm really frustrated. I've the HP Desktop 2710 for a year & it used to connect to the WiFi with no problem.

 

Today, no matter what I do (reboot, etc.) it won't connect & that WiFi button just continues to blink in blue.

 

The WiFi works fine, my phone & laptop are connected to the same network (double checked).

 

I'm ready to chuck the printer & buy a new one but writing here as a last ditch effort.

 

Thank you.

1 person had the same question
1 REPLY 1

‎01-19-2022 07:42 AM

HP Recommended

@Beambird 

Hello,

In the first instance, please restore network settings to default settings

  • Press and hold the Wireless button () and the Cancel button () from the printer control panel together for three seconds.

Updating the printer's firmware may solve the problem encountered with the wireless network connection: https://ftp.hp.com/pub/softlib/software13/printers/dj2700/DJ2700_2147B_2147C_2147D.dmg.

 

To reconnect the printer, it may be necessary to connect it with the USB cable temporarily.

Then, please follow the instructions in the HP document: Changing from a USB to a Wireless Connection.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.