HP Deskjet 2722 suddenly not connecting to my Wi-Fi.

[SherriannS]

Hi,  I am going mad trying to figure out why all of the sudden my printer will not air print with my iPhone.  I tried the HP Smart app and it cannot find the printer and neither can my iPhone.  I have tried resetting my wi-Fi router, unplugging my printer, turning off my phone and turning it back on again and still no luck.  What can be done??

[Jay_G24]

Hi @SherriannS,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print from your iphone

To assist better -

I'd like to know the following to isolate the issue further-

1.) Are the printer and iphone connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is the printer and the iphone connecte to home or public network?

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Let me know!

[Jim_WiFi]

Can you share the make and model of your WiFi router?