HP Deskjet 2722

Jlp1983 · ‎10-22-2022

My printer was set up and working with the HP Smart app on my iPhone. Out of nowhere, it’s stopped connecting to my home wifi network. I’ve retried steps to reconnect / setup the printer using the home wifi network and it doesn’t even locate it. When it shows the most of available networks, none of them are my hole network. Also when I try to connect using Wi-Fi Direct, I can’t printer because the instant ink status is unknown and it needs to connect to the internet to update. I’ve tried all I know except using a wired connection with my laptop but I fee it shouldn’t have to come down to that. Any advice?

greenturtle · ‎10-22-2022

Hi,

Thanks for using the HP Support Community.

Can try a reset wireless to defaults then use HP Smart app to connect printer to network again?

These resources will be useful (iOS would have similar features)

Reset wireless network

https://www.youtube.com/watch?v=NHq_83JIy4A

Connect to network

https://www.youtube.com/watch?v=VD1YaFTaSHs&t=1s

For more resources on this printer series:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

Jlp1983 · ‎10-25-2022

I've tried resetting wireless to default using the step in the video. When I try to add the printer again, I don't see my home wifi in the list of options. I've seen nearby networks by not my own.

greenturtle · ‎10-25-2022

Hi,

Is the Home wifi "hidden"? (Hidden SSID)

Is the phone Bluetooth turned on?

Alternatively, can also try using another phone to see if it's able to discover the printer?

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

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