cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 1
8 6 0 0
Message 1 of 4
71
Flag Post

HP Deskjet 3055A not working with Big Sur OS

HP Recommended
Deskjet 3055A
Other

Having trouble with my new mac not connecting to printer wirelessly. Big Sur OS on Macbook Air. Worked for a bit after I followed Apples instructions, then just stopped working. Says "The printer may not exist or not available." Tried removing printer, adding several times. Also reset printing system.

Also, cannot use scanning function.  

Any help would be appreciated. Please note I am NOT technical. Thanks! Judy

3 REPLIES 3
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 2 of 4
Flag Post
HP Recommended

Hi @JudyfromLyon,

 

I'd like to help!

 

HP Deskjet 3055A e-All-in-One Printer driver for macOS 11 is not available from the HP website or Apple Software Update. However, Gutenprint (formerly called Gimp-Print) provides open-source basic print drivers for many printers that would otherwise not be supported in Mac OS X. To see if your printer is supported, go to Gutenprint drivers for more information.

 

NOTE: Gutenprint drivers are not supported by HP or Apple.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Author
Level 1
8 6 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks Jay. Unfortunately, my model is not listed on their site. I am able to use my printer and scanner using a USB cable. Just tedious with extra steps...

 

Since my original post I was directed to a new HP Printer Driver posted by Apple supposedly to work with MAC OS 11. Here it is:

https://support.apple.com/en_GB/downloads/macos

Dec 11, 2020 HP Printer drivers v5.1 for mac os

 

I've installed it, but my mac still does not recognize my printer. I even consulted with Apple support. They couldn't help really. Said HP needs to provide update?! So we go round and round...

Reply
0 Kudos
HP Support Agent
HP Support Agent
8,912 8,886 596 668
Message 4 of 4
Flag Post
HP Recommended

The printer is not compatible with the mac osX11.

 

We do not have compatible drivers, I’d recommend you contact HP Phone Support in your region regarding upgrade options.

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation