HP Deskjet 3520 cant connect to the internet

[bholland20]

I have a DeskJet 3520 Printer that I inherited.  Finally able to get it connected to the wifi network after using firefox and downgrading to TLS 1.0.  Cannot install the firmware update and it says that it cannot connect to the internet for ePrint or Web Services. (I assume it has something to do with SSL/TLS versions...)\

Suggestions?

Product Name

HP Deskjet 3520 e-All-in-One Printer series

Product Model Number

CX056A

[Personal Information Removed]

Service ID

22329

Firmware Version

STP1FN1224AR

Total Page Count

340

Country/Region

USA

[Kumar0307]

@bholland20, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not connected to the internet. You do not have to change the SSL/TLS versions.

You may use the WPS button to connect the printer. Restart the router and the printer.

Kindly follow the steps mentioned in this document -  Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the PC are connected to the same wireless network. 
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA/WPA2 encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

You may also refer to - HP printer setup (Wi-Fi network) and HP printer setup (HP Smart app)

Use the HP Smart app to print and scan.

If you are able to print, then troubleshoot web services

Refer to - Cannot Connect to Web Services

Hope this helps! Let me know how it goes. 

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