HP Deskjet 3520 won't connect to Sky Wifi

[Fabio2K]

Hi everyone, 

I have a problem with my HP Printer Deskjet 3520.

We have recently changed our WiFi connection,  moving  to Sky WiFi and we have trouble trying to connect it via WPS. All the other devices are connected, while on the printer's screen it says there's an advancement problem. Does anyone know a possible solution? The printer is too important for us and we would like to know if we must order another model. 

Thanks in advance.

P.S: We have already done a split for the connections (2,4/5 GHz)

[sandytechy20]

@Fabio2K

Welcome to the HP support community.

I understand that you are getting WiFi connectivity issues, and I am glad to assist you.

Restore network settings to default settings.

1. Press the Wireless button to access the Wireless Settings menu. 

2. Select Restore to Default. 

3. Confirm selection to restore defaults.

This printer only supports connections using 2.4GHz.

Refer to the steps mentioned on page number 33 in this user guide to connecting the printer to WiFI:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Fabio2K]

Hi, 

Thanks for your answer.

I've already tried several times, but nothing happens...

[sandytechy20]

@Fabio2K

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.