• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎08-04-2022 09:18 AM - last edited on ‎08-31-2022 10:06 AM by Retired

HP Recommended

hi, I'm having the same issue, can you send me the instructions as well please... thank you very much!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2022 05:15 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
5 REPLIES 5

‎08-09-2022 12:42 AM

HP Recommended

@kiman1

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎08-10-2022 08:34 AM

HP Recommended

@betty0610

Thankyou , i have a deskjet3630

Was this reply helpful? Yes No

‎08-22-2022 05:15 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎08-22-2022 08:44 PM

HP Recommended

This solved the problem, thank you very much for your assistance!!

Was this reply helpful? Yes No

‎08-24-2022 04:02 AM

HP Recommended

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

 

Thanks!

 

Have a nice day and stay safe!:)


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.