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‎04-24-2023 07:01 PM

HP Recommended

Changed the home wifi. Printer is disconnected from wireless device like iPhone. Printer is not connected directly to a computer. How can I reconnect the printer to new wifi or maybe how could I factory reset this printer to start over with a new setup?

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1 REPLY 1

‎04-27-2023 07:52 PM

HP Recommended

Hi @CardenasGeorge,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

Meanwhile, try the steps from this document and see how it goes. 

 

Update the firmware by selecting the current OS. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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