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HP Recommended
HP Deskjet 4155e
Chrome OS

I set up an HP Deskjet 4155e for my parents, connected it to their router, followed the instructions to connect it to their chromebooks, and then saw that they could print with it.

For just over a week it worked fine, my dad had been regularly printing notes for himself from it.

Then one day he told me it wasn't letting him print, when I came by to take a look his chromebook told me it couldn't connect to the printer.

I started testing with other wireless devices, checked the wifi connection through the router and through the HP Smart app, both telling me everything is strong, yet only wired devices seem to be able to print from the printer, while wireless ones either can't find it, or when they do find it the print job never actually is sent to the printer.

I tried resetting the printer's wireless connection, restarted the router, made sure the chromebooks were updated, but nothing seems to work. 

Given the router is still functioning and showing no errors for any other device or connection within their house, I'm almost certain it's not that.

Is there some setting or function that may have accidentally flipped on for the printer that I need to find?

1 REPLY 1
HP Recommended

@hcohen3

 

Welcome to the HP support community.

 

I understand that you are unable to print from Chromebook, I am glad to assist you.

Remove and readd the printer to the Chromebook.

  1. On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

  2. Scroll to the bottom of the screen, and then click Advanced.

  3. Under Printing, click Printers > Add Printer.

    • If your printer displays, select it, and then click Add.

    • If your printer does not display, click Add Manually, and then follow the instructions.

  4. Clicking Add

Here is the HP document for your future reference:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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