• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎03-24-2021 02:21 AM

HP Recommended
Product: HP Deskjet Ink Advantage 4645
Operating System: Microsoft Windows 10 (64-bit)

Doesn't work with any black ink cartridge (I've tried 3) All were new from HP. I've cleaned the copper contact pads, I've done a hard reset, etc. I tried to update firmware but it refuses to do it. When I tried to update it via wifi It said that the " printer was unable to connect to the server." and when I connected it via USB, HP Smart said "Printer status unknown" 

 

Category:
6 REPLIES 6

‎03-24-2021 12:14 PM

HP Recommended

Hi,

What is the exact error message on the printer? are you using HP 650 ink cartridges in the printer?

 

Can you see the Black or the Tri-Color cartridge mark above or below the error message?

ShlomiL_0-1616609480570.png

 

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-24-2021 01:24 PM

HP Recommended

I am using genuine HP 650 cartridges that I bought 2 days ago. I get the " The indicated cartridges are not intended for use in this printer" error with the black cartridge mark

Was this reply helpful? Yes No

‎03-24-2021 01:27 PM

HP Recommended

Dis the error began upon replacing the ink cartridge? can you see the same error by installing the the old cartridge as well?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-24-2021 01:37 PM - edited ‎03-24-2021 01:45 PM

HP Recommended

It started on it's own. Since then I tried 3 different black ink cartridges and none of them worked

Was this reply helpful? Yes No

‎03-24-2021 02:19 PM

HP Recommended

Please follow below steps to troubleshoot a such, see the"Resolve ink cartridge errors (21, 22, 27, 28, 56-67, 61/301, 63/302, 64/303, 65/304, 74, 75, 92-98, 304, 305, 901 cartridges)" which applies for 650 ink cartridges as well:

https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

If you have the old ink cartridge, I suggest making sure it does show the same error too, I would also suggest going back to the retailer and send one of the cartridges to HP to inspect it is not faulty.

 

Other than that, if any of the steps does not resolve the problem, I would also suggest making sure the latest firmware is installed for the printer, follow the 'Download printer firmware from the HP website (Windows)' section:

https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If any of the steps fails to resolve the error, it likely requires servicing or replacing the printer.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎03-24-2021 03:02 PM - edited ‎03-24-2021 03:11 PM

HP Recommended

I've already done everything on the HP website + other forums, multiple times. Also the printer refuses to update the firmware via wifi or usb, I don't know why.  I'm probably better off buying a new printer than wasting even more money trying to fix this one anyway.

Thanks for the help

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.