• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-19-2022 03:21 PM

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I've recently had AT & T install a new modem for faster internet. My phone connects fine and is showing a 6 next to the Wifi symbol. I'm assuming this means that the modem is a 6Ghz modem (not sure, though). Just noticed that my HP Deskjet Plus 4152 printer is not and will not connect up to the Wifi. It was working with no issues before installation of the new modem. I've gone through the plethora of standard fixes recommended by HP, such as resets, and installation and running of the Troubleshooting Doctor. Anyone aware of any fixes? Is this model printer only compatible with older style modems?

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.