HP Deskjet all in one printer goes offline and can't get it back online

[TMBECK]

Printer offline. Have done all the recommended task to reset but nothing brings it back online. It goes offline frequently.

[Max3Aj]

@TMBECK, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP DeskJet 2755e All-in-One Printer keeps going offline, and despite trying the recommended resets, it still doesn’t stay online. Let’s work through a few steps to get this resolved.

Set Printer to a Static IP Address

Dynamic IPs can change and cause offline issues. Assigning a static IP helps maintain a stable connection.

1. Print a Network Configuration Page:
   • Press the Information button (🛈) and the Wireless button together on the printer.
2. Note the IP Address from the printout.
3. Open a browser on your PC and enter the IP address to access the Embedded Web Server (EWS).
4. Go to Network > IPv4 Configuration and set a Manual IP (use the current IP, subnet mask, and default gateway from the printout).
5. Click Apply.

Disable SNMP in Printer Port Settings

SNMP can cause Windows to think the printer is offline.

1. On your PC, go to Control Panel > Devices and Printers.
2. Right-click your printer > Printer Properties > Ports tab.
3. Select the port with your printer’s IP > click Configure Port.
4. Uncheck the box for SNMP Status Enabled > Click OK.

Use HP Smart App for Reliable Connectivity

Make sure you're using the HP Smart app, which is optimized for managing HP+ printers like the 2755e.

• Download or update from: HP Smart

Re-add the Printer Using IP Address

Sometimes re-adding the printer manually helps.

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Click Add device > Add manually > Add a printer using a TCP/IP address.
3. Enter the static IP you set earlier.

You may refer to this document - HP printer is offline or unavailable | HP® Support
 

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support